Like many knowledgeable first-time homebuyers, Rachel got preapproved by a lender when she initially got serious about house hunting. With a credit score in the high 780s, she was preapproved without a hitch. “I’ve always had a great credit score, always pay my bills on time and never had any issues,” Rachel proudly confides.
When she applied for her preapproval, her lender had told her not to make any big purchases or open new lines of credit because that could jeopardize or delay a mortgage loan closing. (For other things to avoid, see 9 pitfalls that can trip up your loan closing.)
Soon after, Rachel received a misleading offer from her credit card company, encouraging her to “upgrade” her existing credit card. She accepted the offer. “The way they worded it made it sound like it wasn’t a new card, just an upgrade to my current card, so I thought it’d be okay,” explains Rachel.
Keeping in mind what she had been told about not making big purchases, she only put a few small-dollar purchases on her card. She thought she had paid off the entire amount right away, but months later – in the middle of her homebuying journey – she found out there was still a balance.
“I got a letter from them in August telling me that I hadn’t paid my credit card for months,” says Rachel. “My credit score took a nosedive at the worst time possible – just as I was trying to purchase a home!”
As Rachel explains, she hadn’t received any mail from the credit card company until she got that letter. Apparently, they had been sending her other letters that she never received. She immediately called her credit card company; they said there was nothing they could do because they had attempted to contact her. She also called 2 credit reporting companies, but they couldn’t help her either.
“I freaked out,” shares Rachel. “It was very frustrating! I wish I had never opened that ‘upgraded’ card.”
Thankfully, Rachel’s loan officer was able to help recover some of her credit score. He instructed Rachel to immediately pay off the balance and have her credit card company send a letter acknowledging that it was paid off. Doing this raised her score by approximately 40 points – enough to get her score back in the 700 range.