Jacob and Katherine asked for references from family and friends. But they found that what worked for a friend did not really work for them.
“We went with a bigger bank, but we probably should have gone with a smaller bank that had a more personal approach,” Jacob said.
They needed someone to help walk them through the mortgage process on their homebuying journey. Some homebuyers may prefer a more hands-off approach, but Jacob and Katherine felt that they got lost in the shuffle of the bigger bank and were neglected by their busy loan officer during their home-buying journey.
“The process wasn’t easy. It took longer than we thought to get our closing cost amount, and I spent a whole day running around, getting that together,” Katherine said. She said it would have helped to understand what to expect in advance.